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HIPAA-Compliant Website for Chain Reaction Therapy: Fitness Meets Secure Client Care (2021)

Chain Reaction Therapy

Chain Reaction Therapy pivoted during COVID with a full Wix-to-WordPress migration, gaining HIPAA-compliant systems to safely support in-person care. We transformed their site, leveraging compliance as a trust-building asset while optimizing scheduling, intake, and security—helping them stay open, regulated, and resilient.

Launch Site
Chain Reaction Therapy picture of before and after of homepage

Company

BACKGROUND

Chain Reaction Therapy, a fitness and bodywork studio based in San Diego, CA, originally operated on Wix with no awareness of HIPAA compliance requirements. During the onset of COVID-19, their business faced major disruptions due to shutdowns and shifting health guidelines. We stepped in to help them pivot—identifying HIPAA compliance not just as a necessity, but as a strategic advantage to safely continue in-person services. A full migration from Wix to WordPress enabled stronger data protections, enhanced scheduling and intake workflows, and positioned the business for long-term resilience.

Takeaways

This project aligned digital tools to match the client’s workflow—instead of forcing a rigid system. We integrated a WordPress scheduler with JotForm’s HIPAA-compliant forms, streamlining booking, payments, and intake. The result: fewer manual tasks, better data security, and more time for client care.

Chain Reaction Therapy Individual and Package Pricing Page

Clarified Service Categories and Pricing to Align With Client Care Flow

We restructured their services for clarity and ease—categorizing offerings by modality and session type, then aligning those with a simplified pricing model. With clear packages and payment plans in place, clients now book confidently, and the team saves time by no longer navigating custom pricing or back-and-forth communication.

HIPAA Compliant Form Integrations

JotForm’s HIPAA-compliant platform was used to securely collect sensitive health intake information while syncing seamlessly with the WordPress site. By embedding JotForm into the flow, we enabled encrypted, efficient data collection without compromising usability—ideal for wellness and healthcare businesses that need both flexibility and compliance.

Creative

JOURNEY

This project was built from the ground up—starting with strategic discovery sessions to define goals, workflows, and timelines. We translated those insights into clear wireframes and prototypes, giving the client full visibility into user flow and site structure. From there, we moved into custom development, implementing a HIPAA-compliant WordPress system with integrated scheduling, payments, and secure intake—all tailored to the client’s real-world operations.

Chain Reaction Therapy Individual and Package Pricing Page

Clarified Service Categories and Pricing to Align With Client Care Flow

We restructured their services for clarity and ease—categorizing offerings by modality and session type, then aligning those with a simplified pricing model. With clear packages and payment plans in place, clients now book confidently, and the team saves time by no longer navigating custom pricing or back-and-forth communication.

HIPAA Compliant Form Integrations

JotForm’s HIPAA-compliant platform was used to securely collect sensitive health intake information while syncing seamlessly with the WordPress site. By embedding JotForm into the flow, we enabled encrypted, efficient data collection without compromising usability—ideal for wellness and healthcare businesses that need both flexibility and compliance.

Student Portals & Membership Access

Create secure student portals and membership platforms with seamless sign-up and gated access. Our systems are built to support content delivery, payment integration, and a smooth user experience—keeping your community engaged and your content protected.

Course Platform

Build impactful online courses and membership platforms that keep learners engaged and coming back. Our systems are designed for educational retention, with intuitive portals that simplify communication, track progress, and support meaningful member experiences.

Faster Load Times with Smart Image Optimization & Mobile Responsiveness

We optimized images and redesigned layouts for faster load times and full mobile responsiveness. The result: better performance, improved SEO, and a smoother user experience across all devices.

CRM Leverage

The Visual

HIGHLIGHTS

THE

Results

“My husband/business partner and I were looking to revamp our website design and function. Sachi did just that and more. Her guidance was exactly what we needed and her natural eye for design made for an easy and exciting process to work with her. With our business being in the health and wellness field, we wanted to work with someone who understood our world and could translate that into the perfect website. Sachi gets it and intuitively integrates her own knowledge and experience of the healing arts with her digital and web design experience. So grateful to have had this opportunity to work with Sachi!” – Azilee Frye O’Neil
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